All shipments are FOB Destination. If you receive a package that has visible damage or has damaged contents after opening, contact RetractableCables by using our toll free number: 408-263-5800 or send us an email at online@RetractableCables.com . A RetractableCables Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.

You have seven (7) days from receipt of product to notify us of any discrepancies.

Goods that are faulty can be returned or exchanged with RetractableCables, within 14 days. RetractableCables will pay for the cost of returning the goods back to RetractableCables. All products, unless noted otherwise, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. For more information regarding the manufacturers' warranty please email us with the part number at online@RetractableCables.com.

Goods that are not faulty can be returned within 14 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened or goods sold on a "no return basis" items cannot be returned, unless faulty. Special order items and custom made items can not be returned or exchanged. The following provisions apply in respect of the return of non-faulty Products. No Fault Product “No Fault Product'” is a Product returned by the Customer where the return is not due to the fault of RetractableCables or any fault with the Product. No fault products returns over $100 in value will attract a 15% restocking fee. Return of Software Unopened or defective software can be returned for replacement. However non-defective opened software will not be accepted under any circumstances. "NO RETURN BASIS" The term "No Return Basis" means that a returned product will not be accepted by RetractableCables unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement

Products found to be defective out-of-the-box or "dead on arrival" may be returned for replacement within fourteen (14) days of the invoice.

For all returns to RetractableCables, you must first obtain an RMA (Return Merchandize Authorization) Number prior to shipping the product to RetractableCables. To obtain an RMA Number, please contact the RetractableCables Center at 408-263-5800 or send an email at online@RetractableCables.com . Once approved, an RMA Number will be issued to you within 24 business hours. Please have your original purchase order number, serial number, the defective product, and a detailed description of the problem when calling for an RMA Number.

You will be notified via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. It is imperative to note that RetractableCables will only refund the actual cost of the product and not the related Shipping & Handling charges except in the case of a defective / faulty product.

If you have any questions about the RMA Policy, please give us a call at 409-263-5800 or use the Contact Us section on the website. We welcome your questions and suggestions about the RMA policy.