Goods that are not faulty can
be returned within 14 days of receipt. To exchange products, the goods must be
returned in their original unopened packaging. Goods that have been opened or
goods sold on a "no return basis" items cannot be returned, unless faulty.
Special order items and custom made items can not be returned or exchanged. The
following provisions apply in respect of the return of non-faulty Products. No
Fault Product “No Fault Product'” is a Product returned by the Customer where
the return is not due to the fault of Retractablecables or any fault with the
Product. No fault products returns over $100 in value will attract a 15%
restocking fee. Return of Software Unopened or defective software can be
returned for replacement. However non-defective opened software will not be
accepted under any circumstances. "NO RETURN BASIS" The term "No Return Basis"
means that a returned product will not be accepted by Retractablecables unless
the product is faulty within the warranties imposed by statute and which cannot
be excluded by agreement