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ALL ZIP-LINQ CABLES
Q. My retractor is off center, how can I center it?
A.Click below to download the owners manual in .pdf format. It will show you
how to re-center.
Instruction manual
MINI OPTICAL MOUSE
Q. Can you make your mouse left-handed?
A. Our mouse in shaped to fit in the Right or Left hand. You just need to
change the mouse setting in windows control panel (or mouse software) to left
hand, so the buttons reverse.
Q. Where do I get the software for your mouse?
A. Our mouse software can be downloaded by clicking here.
Download Mouse Software here
USB
Q. Are ZIP-LINQ USB Cables USB 2.0 Rated?
A. Because of their compact wire size Zip-Linq USB cables with part #'s
ZIP-USB-C0X are rated USB 1.1 only.
The new ZIP-LINQ skus with part #'s ZIP-USB2-C0X are rated to support USB 2.0
FIREWIRE
Q. I cant get the Firewire cables to work with my iPod or External hard drive.
A. Because of their compact size Zip-Linq Firewire cables can only transmit
data 400Mbps and have a maximum voltage of 5V at 300ma. They will not work with
large external drives or the Apple iPod. They do work with some external drives
that have their own power source.
GENERAL PDA SYNC & CHARGE
Q. Why won't my PDA charge?
A. 1. Check the charge light and reseat connectors.
2. Make sure the USB cable is seated in the USB port or adapter correctly.
3. Make sure wireless mode is off, or that the phone is turned off on PDA
phones.
4. If your PDA still will not charge you may have a bad cable please exchange
it at your place of purchase.
Q. Why won't my PDA Sync?
A. 1. Make sure you set your Palm Desktop software to USB, Local Sync.
2. Make sure the USB cable is seated in the USB port correctly.
3. If your PDA still will not Sync you may have a bad cable please exchange it
at your place of purchase.
Q. How do I sync if there is no button?
A. Choose the Hot Sync icon in the Palm software on your PDA.
Q. Why won't my Palm run off the cable even if it will charge the unit?
A. These cables are only intended to provide charging, they will not always
power the unit when the battery is completely dead.
TUNGSTEN C
Q. Can I use the ZIP-DATA-P04 with my Tungsten C?
A. Sorry, at this time the ZIP-DATA-P04 will only charge the Tungsten C, it
will not Sync data. We have an updated version, the ZIP-DATA-P04B specifically
for all the Tungsten models.
ZIRE 71
Q. The ZIP-DATA-P04B doest fit my Zire71.
A. There were two versions of the Zire71. Our P04B cable fits the later version
with open holes on both sides of the contacts for the connector to go into. We
do not have support for the earlier version that has flat or no connector holes
on both sides of the contacts, please return it to your place of purchase.
IPAQ 41XX
Q. Why won't my 41xx series iPaq PDA charge?
A. The 41xx series is very power hungry and requires full power to the USB port
or a powered hub to charge and a full charge on the PDA to sync. Also you can
adjust the brightness of your screen down to the lowest setting. This will
allow you to both charge and sync.
TREO 600/650
Q. How do I make my Treo 600 Sync?
A. When using the ZIP-DATA-P08 to sync on your Treo 600 you must use the sync
icon on the Treo 600 screen. When you choose sync it will default to IR (Infra
Red) use the pull down menu below the sync icon and choose sync via cradle.
Then it will sync your data through the ZIP-LINQ cable just like a USB cradle.
Also make sure wireless mode is off or it will not charge.
DELL X50/X51
Q. How do I make my ZIP-DATA-P32 Dell x50/x51 cable Sync?
A. The cable will charge as soon as its plugged into a USB port, however it
will not sync until the charge on the x50/x51 reaches 100%.
CELL PHONE CHARGERS
Q. If I need a replacement USB Charging tip and my product is out of warranty,
can I buy one?
A. Yes, replacement Charging tips are available through one of our one line
resellers.
Click here for more info.
Q. Why won't my cell phone charge?
A. 1. Your phone may require an optional 6V or 9V booster. Most Nokia and
Siemens phones require the booster.
2. Make sure you have the correct tip attached and that it is seated properly.
3. Make sure the USB cable is seated in the USB port or adapter correctly.
4. If your phone still will not charge you may have a bad cable please exchange
it at your place of purchase.
Q Can I use the ZIP-LINQ Cell charger kit with my new LG/Verizon
Phone?
A. Sorry at this time we do not support this series of phones, but we are
working on a line of future products that will.
USB CHARGER - NOTEBOOK PORT ERROR
Q. Why do I get an over current error or unknown USB device error when I plug
in my Zip-Linq USB charger cable to my laptop?
A. We are finding that there are a lot of new laptops being released that are
designed to be low price economy models. These laptops cannot support any USB
charging cables right from the USB port on the laptop. The only way to solve
this problem is to add a small powered USB hub at the USB port on the laptop.
This is a change the notebook manufacturers are making to keep costs down and
it affects all USB charging cables, not just Zip-Linq. Please test the cable on
a regular PC to make sure it works on a standard USB port.
AC TO USB ADAPTER
Q. I plug into a hotel outlet and my AC adapter won't charge.
A. Most hotels use GFI (Ground Fault Interrupt) outlets with a built in
breaker. Make sure the breaker is reset before plugging the ZIP-PWR-AC
into it.
If your general product question or concern has not been
answered please contact product support:
Bobby Acker
support@retractablecables.com
DEFECTIVE EXCHANGES
If you have a defective ZIP-LINQ product purchased
from Retractable Cables need an exchange or return click here.
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